General Questions
Below, you will find a list of frequently asked questions (FAQs) to help you navigate and use MSMT effectively.
We hope these answers will provide the information you need to make the most of your experience. If you have any additional questions or concerns, please don’t hesitate to contact us.
To schedule an appointment, sign up or log into your account, browse the profiles of available professionals based on your preferences, and select a time slot that works for you. You can book appointments directly through the platform's scheduling system.
You can discuss a wide range of issues with a therapist, including anxiety, depression, stress, relationship problems, grief, trauma, and any other emotional or psychological concerns you may have.
Yes, psychiatrists on our platform can prescribe medication if necessary for your treatment. They will conduct a thorough evaluation during your session and provide prescriptions electronically.
All mental health professionals on our platform are licensed and certified in their respective fields. Therapists typically have advanced degrees in psychology or counseling, psychiatrists are medical doctors with specialized training in psychiatry, and addiction counselors have specific training and certification in addiction counseling.
Yes, your privacy and confidentiality are our top priorities. Our platform uses secure, encrypted communication to protect all your information and conversations.
A therapist may be helpful if you are dealing with emotional or psychological issues and need to talk through your feelings. If you believe you might need medication or have severe mental health issues, a psychiatrist would be more appropriate. You can also start with a therapist, who can refer you to a psychiatrist if needed.
During your first session, the addiction counselor will ask about your history of substance use, current challenges, and your goals for recovery. They will work with you to develop a personalized treatment plan and provide support and resources to help you on your journey to sobriety.
Sessions typically last between 45 to 60 minutes. The frequency of sessions can vary based on your individual needs and treatment plan. Your therapist, psychiatrist, or counselor will work with you to determine the best schedule.
If you need immediate help outside of regular appointment times, our platform may offer resources such as crisis hotlines or emergency contacts. For urgent matters, it’s essential to seek immediate assistance from local emergency services or crisis intervention resources.
On our platform, you can pay for services using a credit card or other payment methods. Depending on your provider and plan, many services may be covered by insurance. We recommend checking with your insurance company and verifying coverage before your appointment. Our platform may also offer information on accepted insurance plans.