Privacy Policy

Privacy Policy

1. Introduction

This Privacy Policy explains how My Space My Time (“MSMT”) collects, uses, discloses, and protects your personal and health-related information, in accordance with the Nigeria Data Protection Act, 2023 and other relevant laws. By using our platform or services, you acknowledge that you have read, understood, and agreed to the practices described in this Policy.

2. Understanding Your Health Record

Whenever you receive services through MSMT or affiliated practitioners, a record is created containing your symptoms, assessments, diagnoses, treatment plans, and outcomes. This record – commonly referred to as your medical or health record – serves as a key communication tool among the professionals involved in your care.

Understanding what information is included in your health record and how it is used helps you ensure its accuracy, accountability, and confidentiality. It also informs you of your rights when consenting to or refusing disclosure of that information.

3. Your Rights Under Nigerian Law

    You have the following rights under the Nigeria Data Protection Act, 2023:

    1. To access and review your personal and medical information
    2. To request corrections or updates to your record
    3. To restrict or object to the processing of certain data
    4. To request communication by alternative means or at alternative locations
    5. To withdraw consent to further disclosures (except where required by law)

    Requests should be made in writing to hello@msmt.com. MSMT will respond within 30 days in accordance with legal requirements. You are also entitled to receive an account of any disclosures made, subject to administrative fees.

    4. MSMT’s Responsibilities

      MSMT is legally obligated to:

      1. Maintain the confidentiality and integrity of your information
      2. Comply with Nigerian data protection and mental health privacy laws
      3. Honor your lawful requests concerning access, correction, and restriction
      4. Notify you in the event of any material change to our data handling practices

      We reserve the right to revise this Privacy Policy at any time. Updated versions will be posted on our platform and communicated through your registered email address.

      5. Use of Information for Care and Operations

        Your information may be used or disclosed for the following purposes:

        Treatment: To coordinate, consult, or refer your care across multiple providers, including therapists, supervisors, and specialists involved in your case.

        Payment: To generate invoices or process payments via approved third-party payment platforms. This includes submitting diagnosis and treatment information to insurers or payers.

        Healthcare Operations: To monitor quality of care, improve services, conduct internal reviews, manage risk, or facilitate clinical audits.

        6. Specific Disclosures and Communications

          Business Associates: MSMT may share information with external parties (e.g. case managers, billing providers, and legal consultants) under binding agreements that require compliance with the NDPA and MSMT’s privacy practices.

          Family or Designated Contacts: Using professional discretion and where lawful, MSMT may disclose relevant information to a family member, caregiver, or authorized contact person identified by you.

          Client Notifications: You may receive email-based notifications related to appointment reminders, feedback surveys, or service-related updates. MSMT does not send promotional SMS. Camera surveillance or recordings on the website are limited to platform monitoring and exclude any therapy or tele-psych sessions, which require separate consent.

          7. Required Disclosures Under Nigerian Law

            MSMT may be legally required to disclose your personal or medical information under the following conditions:

            Public Health Reporting: As mandated for infectious diseases, injuries, or disabilities

            Worker’s Compensation Claims: To comply with workplace health and injury laws

            Correctional Institutions: For the safety and medical welfare of incarcerated individuals

            Court Orders or Legal Subpoenas: As required by a Nigerian court of competent jurisdiction

            Law Enforcement or Government Agencies: Where a lawful order, investigation, or complaint procedure so requires

            MSMT shall always ensure that such disclosures are limited to what is legally necessary and in accordance with professional ethical standards.

            8. Reporting a Concern or Complaint

              If you believe your privacy rights have been violated, you may lodge a formal complaint by contacting MSMT at: hello@msmt.com

              Complaints should be submitted in writing and must include a description of the concern. You may also file a report with the Nigeria Data Protection Commission (NDPC). MSMT will not retaliate against anyone who lodges a privacy-related complaint in good faith.

              9. Governing Law

                This Privacy Policy is governed by the laws of the Federal Republic of Nigeria. By using MSMT’s platform and services, you agree to the terms stated in this Policy.